Refund policy

At Jo’s Skincare Brand, your satisfaction means everything to us. Here’s how our return policy works for first-time purchases, subscriptions, and damaged products.

Money-Back Guarantee for First-Time Purchases

We offer a 30-day money-back guarantee on your first purchase if the product is unopened and you’d like to return it.

Please note: If you opt to exchange your product, the money-back guarantee will no longer apply. Customers are responsible for the return shipping fees.

Damaged Products

If your product arrives damaged, there’s no need to return it. Just contact us with the issue, and we’ll send you a replacement free of charge.

To Start a Return

Please initiate your return request here: josskincarebrand@gmail.com