FAQ

Is it normal to feel a sting while or after using Vitamin C?

Yes, these are the active ingredients getting to work on your skin. The Hydra B5 will neutralise this with its nourishing and hydrating properties and so will the moisturiser.

What payment options do you accept?

Visa, Mastercard, Paypal and AMEX

Are Jo’s Skincare Brand products tested on animals?

No

Can I use these products while pregnant or breastfeeding?

Yes

Will Jo’s Skincare Brand be bringing out more products?

Yes! We have a range of exciting products coming in the future to compliment the current range like: Polishing Face Scrub, Pink Clay Mask, Eye Serum, Retinol A + E oil and many more.

How do I store my skincare products?

Most important is out of direct sunlight. Make sure lids are placed on properly after each use. Once opened, use within 6-8 months.

Can vegans use these products?

Yes, these products are vegan friendly.

Shipping and Delivery

Orders are processed and shipped Monday through Friday in New Zealand.

Domestic (New Zealand) orders are sent via NZ Post and typically arrive within 1–3 business days.

International shipping is available and usually takes 7–14 business days for delivery via NZ Post.